The Check-Inn Quarterly Newsletter will be going out soon to our current customers (those with an active Service Contract). In the newsletter I provide some additional things you may not know about Check-Inn (see last week’s blog). There is also an article about internet reservation options.
Properties call us frequently asking about the different methods to market online. At the heart of all these questions is, “Which internet reservation options are right for me?”
This is not an easy question to answer and involves several factors. If you are an independent property or part of a smaller franchise, you may receive little to no online marketing assistance. Which means you need a way to figure out what travel websites will work best for your property. Most properties already receive reservations from at least a couple of sources, such as a GDS provider, privately run website or one or two travel sites like Booking.com or Expedia. Those properties usually want to know if there is a way to avoid paying high commissions to all of these providers.
The best answer is to give us a call. We can discuss your situation and possibly make a few recommendations. When appropriate, we can refer you to a few different sources that might be able to help you.
The rest of the Check-Inn Quarterly Newsletter is dedicated to announcing changes to the Check-Inn Service Contract. Later this year we will be extending our tech support hours. Also, we will soon be offering an Extended Service Contract that includes a limited amount of Pre-paid Afterhours Support calls.
The biggest news is that for the first time in the 22 year history of Innsoft, Inc., we will be raising the price of the Check-Inn Service Contract. This was planned for years ago, but was put on hold due to the economy. We understand that the hospitality industry was hard hit by the recession so we placed this much-needed price increase on the back burner for as long as possible.
Recently our customers have been noticing a lag in support times that has never existed before. Product role-outs have slowed and we can no longer put off the inevitable. Due to the need for additional personnel and the rapidly rising cost of business, we will be raising the price of the Service Contract to $400 per year, beginning July 1st, 2013. Any customers that have had an active Service Contract on their property within the last 3 years are welcome to Pay Forward their contracts at the current rate of $300 per year for as many years as they like.
We have evaluated the industry and our competitors and we are confident that this price is still well below the industry standard. As always, we are dedicated to providing the most affordable, stable and easy to use Property Management Systems.
We know that this change will result in questions and concerns, and we invite you to contact us via phone or email.
We very much appreciate the business from all of our customers, past and present. Thank you so much for your support, referrals, business, patience and understanding as we move forward through these difficult times together.