For our customers convenience we provide an Afterhours Emergency Support service available until 11 PM Pacific Time, 7 days a week. The support professionals that operate this line are the same personnel that you work with regularly at Innsoft, Inc. For our customers with active Service Contracts, we charge a small, $35 per call or issue fee for the service. This charge exists only so that we can provide the afterhours service for our customers. Some customers use this service a few times per year but the vast majority of properties call in to the emergency line one time or less every year.
Because of this, to keep the costs down for you, our customers, we have chosen to continue providing the lowest cost support contract possible and optional afterhours calls that are billed. We are considering offering a higher cost Support Contract that includes a limited number of Afterhours Support calls. We would love to hear from our customers to let us know if you prefer the current $300 Support Contract or if you would like us to offer a higher cost Service Contract that includes a limited number of afterhours calls. Please let us know! You can reach out to us at 503-643-8162, option 1 or fill out our Feedback Form
Thank you for your continued business. We appreciate your time and your feedback!