Support

Innsoft has the best support team in the business! If you have any questions regarding your hotel software, hardware or services, please call our support team at (503) 643-8162, option 2 (see below for information about available hours).

Don’t Have a Service Contract?

Call Innsoft Sales at (503) 643-8162, option 1 to renew today! The tech support service contract includes unlimited tech support calls during business hours and discounted after-hours emergency calls. An active Service Contract also allows for free downloads of new releases and updates to Check-Inn and all other hotel software purchased from Innsoft.

Telephone Tech Support:
(503) 643-8162, option 2
Monday – Friday, 7:00AM – 4:00PM, Pacific Time

Emergency Tech Support
(800) 950-8995

E-mail Tech Support:
support@innsoft.com
(Allow 24-72 hours for response)

Emergency Tech Support Hours
Monday – Friday, 4:00PM – 11:00PM, Pacific Time
Saturday – Sunday, 7:00AM – 11:00PM, Pacific Time
Please follow the auto-attendant prompts to reach the emergency pager.

Note: Emergency Telephone Tech Support is not a free service. Existing Service Contract holders will be charged a flat $50.00 per call/incident fee. After-hours emergency support is not available for properties that do not have an active Service Contract.

Holidays:

Support calls made on these days will be considered Emergency Tech Support and will be billed $50.00 per call/incident to existing Service Contract holders. After-hours emergency support is not available for properties that do not have an active Service Contract.

  • Memorial Day – May 28, 2018
  • Independence Day – July 4, 2018
  • Labor Day – September 3, 2018
  • Thanksgiving Holiday – November 22 and 23, 2018
  • Winter Holiday – 12PM on December 21 through December 26, 2017, returning Thursday, December 27, 2018
  • New Year’s Day – January 1, 2019