Support
Innsoft has the best support team in the business and is your fastest resource
for any questions. If you need assistance please call Innsoft Support at
(503) 643-8162, option 2.
Don't have a service contract?
Call Innsoft Sales at (503) 643-8162, option 1 to renew today! The tech support
service contract includes unlimited tech support calls during business hours and
discounted afterhours emergency calls. An active service contract also allows
for free downloads of new releases and updates to the software.
for any questions. If you need assistance please call Innsoft Support at
(503) 643-8162, option 2.
Don't have a service contract?
Call Innsoft Sales at (503) 643-8162, option 1 to renew today! The tech support
service contract includes unlimited tech support calls during business hours and
discounted afterhours emergency calls. An active service contract also allows
for free downloads of new releases and updates to the software.
Telephone Tech Support - (503) 643-8162, Option 2
Monday - Friday
8:00am - 4:00pm (Pacific Time)
Holidays
(Support calls made on these days will be considered Emergency Tech Support and will be billed $35.00 per call/incident to existing Service Contract holders and $100.00 per call/incident for properties without an existing Service Contract)
Memorial Day - May 28th, 2012
Independence Day - July 4th, 2012
Labor Day - September 3rd, 2012
Thanksgiving Holiday - November 22nd and 23rd
Christmas Holiday - December 21st (starting at 12:00PM Pacific Time) through December 26th
E-Mail Tech Support - support@innsoft.com
(Allow 24-72 hours for Response)
Emergency Tech Support
(800) 950-8995
Emergency Tech Support Hours
Monday - Friday Pacific Time 7:00am - 8:00am and 4:00pm - 11:00pm
Saturday - Sunday Pacific Time 7:00am - 11:00pm Please follow the auto attendant prompts to reach the emergency pager.
(Note: Emergency Telephone Tech Support is not a free service. Existing Service Contract holders will be charged a flat $35.00 per call/incident fee. Callers not currently covered by a Service Contract will be charged a flat $100.00 fee per call/incident)
Monday - Friday
8:00am - 4:00pm (Pacific Time)
Holidays
(Support calls made on these days will be considered Emergency Tech Support and will be billed $35.00 per call/incident to existing Service Contract holders and $100.00 per call/incident for properties without an existing Service Contract)
Memorial Day - May 28th, 2012
Independence Day - July 4th, 2012
Labor Day - September 3rd, 2012
Thanksgiving Holiday - November 22nd and 23rd
Christmas Holiday - December 21st (starting at 12:00PM Pacific Time) through December 26th
E-Mail Tech Support - support@innsoft.com
(Allow 24-72 hours for Response)
Emergency Tech Support
(800) 950-8995
Emergency Tech Support Hours
Monday - Friday Pacific Time 7:00am - 8:00am and 4:00pm - 11:00pm
Saturday - Sunday Pacific Time 7:00am - 11:00pm Please follow the auto attendant prompts to reach the emergency pager.
(Note: Emergency Telephone Tech Support is not a free service. Existing Service Contract holders will be charged a flat $35.00 per call/incident fee. Callers not currently covered by a Service Contract will be charged a flat $100.00 fee per call/incident)
