Innsoft has the best support team in the business! If you have any questions regarding your hotel software, hardware or services, please call our support team at (503) 643-8162, option 2 (see below for information about available hours).
Don’t Have a Service Contract?
Call Innsoft Sales at (503) 643-8162, option 1, to renew today! The tech support service contract includes unlimited tech support calls during business hours and discounted after-hours emergency calls. An active Service Contract also allows for free downloads of new releases and updates to Check-Inn and all other hotel software purchased from Innsoft.
Telephone Tech Support:
(503) 643-8162, option 2
Monday – Friday, 7:00AM – 4:00PM, Pacific Time
Emergency Tech Support
(800) 950-8995
E-mail Tech Support:
support@innsoft.com
(Allow 24-72 hours for response)
Emergency Tech Support Hours
Monday – Friday, 4:00PM – 11:00PM, Pacific Time
Saturday – Sunday, 7:00AM – 11:00PM, Pacific Time
Please follow the auto-attendant prompts to reach the emergency pager.
Note: Emergency Telephone Tech Support is not a free service. Existing Service Contract holders will be charged a flat $75.00 fee per incident. After-hours emergency support is not available for properties that do not have an active Service Contract.
Holidays:
Support calls made on these days will be considered Emergency Tech Support and will be billed $75.00 per incident to existing Service Contract holders. After-hours emergency support is not available for properties that do not have an active Service Contract.
- Memorial Day – Monday May 27, 2024
- Independence Day – Thursday July 4, 2024
- Labor Day – Monday, September 2, 2024
- Thanksgiving Holiday – November 28 & 29, 2024
- Winter Holiday – 12PM Tuesday December 24 through December 27, 2024, Returning Monday, December 30, 2024
- New Year’s Day – Wednesday January 1, 2025