Innsoft has the best support team in the business! If you have any questions regarding your hotel software, hardware or services, please call our support team at (503) 643-8162, option 2 (see below for information about available hours).
Don’t Have a Service Contract?
Technical Support Hours
We are committed to keeping your operations running smoothly. Please see the support schedules below for our various software solutions.
Cloud-Based Solutions
Includes Cloud PMS, Channel Manager, and Booking Engine
- Availability: 24*7 / 365
- Support Level: Standard support is included every day of the year, including holidays.
Check-In PMS (Desktop)
Our standard support hours are provided in Central Time (CT):
| Day | Standard Support (Included) | Emergency Support (Paid) |
|---|---|---|
| Monday – Friday | 7:00 AM – 7:00 PM(CT) | 7:00 PM – 11:00 PM(CT) |
| Saturday – Sunday | 7:00 AM – 3:00 PM(CT) | 3:00 PM – 11:00 PM(CT) |
*Note: Emergency technical support via telephone is a paid service. Customers with an active Service Contract will be charged a flat fee of $75 per incident. After-hours emergency support is not available for properties without an active Service Contract. Emergency Tech Support: +1 (503) 643-8162