Contact Information Get in touch with us today!

Contact Information

We recognize that even the most intuitive hotel property management system can bring up questions. That’s why our best-in-class support team is committed to providing stellar service. Read on to learn about the many ways to contact us for industry-leading support.

Address:
Innsoft, Inc.
9570 SW Beaverton-Hillsdale Hwy, Beaverton, OR 97005

Sales:
(800) 950-8995 (Toll free)
(503) 643-8162

Email:
Email Sales: info@innsoft.com
Email Tech Support: support@innsoft.com
24 hours a day / 7 days a week
(Please allow one business day to respond.)

Fax Number:
(503) 641-6537 24 hours a day / 7 days a week
(Please allow one business day to respond.)

Tech Support:
(503) 643-8162

Hours:
Monday – Friday, 7:00AM – 4:00PM, Pacific Time
(Message service available after hours)

Emergency Tech Support*
(800) 950-8995

Please follow the auto-attendant prompts to reach the emergency pager.

Monday – Friday, 4:00PM – 11:00PM, Pacific Time
Saturday – Sunday, 7:00AM – 11:00PM, Pacific Time

*Note: Emergency Telephone Tech Support is not a free service. Existing Service Contract holders will be charged a flat fee of $50.00 per call. After-hours emergency support is not available for properties that do not have an active Service Contract.

Holidays:
Support calls made on holidays qualify as Emergency Tech Support. Existing Service Contract holders will be billed $50.00 per call on these holidays. Holiday emergency support is not available for properties that do not have an active Service Contract.

  • Memorial Day – May 28, 2018
  • Independence Day – July 4, 2018
  • Labor Day – September 3, 2018
  • Thanksgiving Holiday – November 22 and 23, 2018
  • Winter Holiday – 12PM on December 21 through December 26, 2017, returning Thursday, December 27, 2018
  • New Year’s Day – January 1, 2019