Contact Information
We recognize that even the most intuitive hotel property management system can bring up questions. That’s why our best-in-class support team is committed to providing stellar service. Read on to learn about the many ways to contact us for industry-leading support.
Address:
Innsoft, Inc.
9570 SW Beaverton-Hillsdale Hwy, Beaverton, OR 97005
Sales:
(800) 950-8995 (Toll-free)
(503) 643-8162
Email:
Email Sales: sales.
Email Tech Support: cxusa@yanoljacloudsolution.com
24 hours a day / 7 days a week
(Please allow one business day to respond.)
Fax Number:
(503) 641-6537 24 hours a day / 7 days a week
(Please allow one business day to respond.)
Technical Support Hours
We are committed to keeping your operations running smoothly. Please see the support schedules below for our various software solutions.
Cloud-Based Solutions
Includes Cloud PMS, Channel Manager, and Booking Engine
- Availability: 24*7 / 365
- Support Level: Standard support is included every day of the year, including holidays.
Check-In PMS (Desktop)
Our standard support hours are provided in Central Time (CT):
| Day | Standard Support (Included) | Emergency Support (Paid) |
|---|---|---|
| Monday – Friday | 7:00 AM – 7:00 PM(CT) | 7:00 PM – 11:00 PM(CT) |
| Saturday – Sunday | 7:00 AM – 3:00 PM(CT) | 3:00 PM – 11:00 PM(CT) |
*Note: Emergency technical support via telephone is a paid service. Customers with an active Service Contract will be charged a flat fee of $75 per incident. After-hours emergency support is not available for properties without an active Service Contract. Emergency Tech Support: +1 (503) 643-8162