Contact Information
We recognize that even the most intuitive hotel property management system can bring up questions. That’s why our best-in-class support team is committed to providing stellar service. Read on to learn about the many ways to contact us for industry-leading support.
Address:
Innsoft, Inc.
9570 SW Beaverton-Hillsdale Hwy, Beaverton, OR 97005
Sales:
(800) 950-8995 (Toll-free)
(503) 643-8162
Email:
Email Sales: sales.
Email Tech Support: cxusa@yanoljacloudsolution.com
24 hours a day / 7 days a week
(Please allow one business day to respond.)
Fax Number:
(503) 641-6537 24 hours a day / 7 days a week
(Please allow one business day to respond.)
Tech Support:
+1 (503) 643-8162
For all Cloud-based solutions—including Cloud PMS, Channel Manager, and Booking Engine—we provide 24×7 support, 7 days a week, including holidays.
For Check-In PMS, support hours are as follows:
Hours:
Monday – Friday, 7:00 AM – 7:00 PM (Central Time)
Saturday – Sunday, 7:00 AM – 3:00 PM (Central Time)
Emergency Tech Support*
+1 (503) 643-8162
Support requested outside these hours will be treated as emergency support and will incur additional charges:
Monday – Friday, 7:00 PM – 11:00 PM (Central Time)
Saturday – Sunday, 3:00 PM – 11:00 PM (Central Time)
*Note: Emergency technical support via telephone is a paid service. Customers with an active Service Contract will be charged a flat fee of $75 per incident. After-hours emergency support is not available for properties without an active Service Contract. Emergency Tech Support: +1 (503) 643-8162